Privacy Policy

1. Data Controller Information

Nimbus operates as the data controller for personal information collected through our services. We determine how and why your personal data is processed.

Contact Information:

Email: [email protected]

Address: 47/11 Silom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand

2. Information We Collect

Personal Information You Provide

When you contact us or make a booking, we collect information you provide directly, including:

• Name and contact details (email address, phone number)
• Booking preferences and requirements
• Communication content when you contact our team
• Payment information for processing rental transactions
• Identity verification documents if required for booking

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website or search terms used
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We process your personal data for the following purposes:

Service Delivery

• Processing and managing your property rental bookings
• Communicating about your reservation and stay
• Providing customer support and responding to inquiries
• Coordinating property access and services

Business Operations

• Improving our services and website functionality
• Analyzing usage patterns to enhance customer experience
• Maintaining security and preventing fraud
• Complying with legal obligations and regulations

Marketing Communications

With your consent, we may send you information about our properties, services, or special offers. You can opt out of marketing communications at any time.

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill rental agreements and provide services you requested
• Legitimate Interests: Improving our services, maintaining security, and conducting business operations
• Legal Compliance: Meeting requirements under Thai law and regulations
• Consent: Where you have provided explicit agreement for specific processing activities

5. Data Sharing and Disclosure

We may share your information with:

Service Providers

Third-party companies that help us operate our business, including:

• Payment processors for handling rental transactions
• Property management and maintenance services
• Website hosting and analytics providers
• Communication and email services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and conditions

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Information: Retained for 7 years after your stay for financial and legal compliance
• Marketing Communications: Until you withdraw consent or request deletion
• Website Analytics: Typically retained for 24 months
• Support Inquiries: Maintained for 3 years to track service history

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertising (with your consent)

For detailed information about our cookie practices and how to manage preferences, please see our Cookie Policy.

9. Your Privacy Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection laws, you have the following rights:

Access and Portability

You can request a copy of the personal data we hold about you and, where applicable, receive it in a structured format.

Correction

You can request correction of inaccurate or incomplete personal data.

Deletion

You can request deletion of your personal data in certain circumstances, subject to legal retention requirements.

Objection and Restriction

You can object to certain types of processing or request restriction of processing in specific situations.

Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

Lodge a Complaint

You have the right to lodge a complaint with the Personal Data Protection Committee in Thailand if you believe your privacy rights have been violated.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

10. International Data Transfers

Your data is primarily stored and processed in Thailand. If we transfer data outside Thailand to service providers in other countries, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us: